TrooIDs

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Channel · rank 5 of 100

Help centre

Answers you can find yourself: knowledge pages, questions and answers, and an assistant that cites them.

What it is

A place where people, and the agents working for them, help themselves instead of sending an email: short knowledge pages, frequently asked questions, and a way to ask.

On trooids.com that is the knowledge bundle, the questions on the home page and the Ask box.

Why it matters

  • Rank 5 of 100 in the TrooIDs channel ranking, with a score of 7.425.
  • One model put it at 80% or more of companies, the other at 70 to 80%.
  • When an AI agent runs this channel, both models agreed it also does the work of: press and media kits, public changelogs and release notes.
  • See how the ranking works.

What TrooIDs built

A self-service help centre, built and tested on our test copy of the site with a made-up company:

  • a keyword search over the knowledge pages;
  • an assistant that answers from the pages, names the pages it used, and is labelled as AI-made and not stored;
  • guards that replace an answer containing a contact detail no page holds.

Proof status, in three parts

  • Live on this site: you can check it on trooids.com now.
  • Fixture: built and tested with sample data on our test copy of the site; it is not running on trooids.com.
  • Architecture: designed or required, not built here yet. Items marked "Owed" are still to do.

Live on this site

  • The knowledge bundle is complete and navigable: 26 of 26 checks on trooids.com, 23 October 2026, with 19 pages listed.
  • The questions on the home page are valid structured data that says only what the page shows (10 of 10 checks, 6 questions).
  • A help question was answered from a real knowledge page, with its sources (5 of 5 checks). That is one sampled answer, not a guarantee for every question.

Fixture

  • The search and the guarded assistant above: 52 of 52 build obligations met (status 28 October 2026), on a made-up company's knowledge.

Architecture

  • Architecture: there is no account, order or ticket history to look up yourself, because there is no product yet.
  • Owed: the search and the guarded assistant are not on trooids.com; the assistant has no cost limit yet.